As a Customer Success Manager in the Loyalty Management (CLM) department, you will become a strategic architect of the post-purchase customer experience, a high-class business consultant, and a driver of growth across key regional and international markets.


Your task will be to turn loyalty data into strategic recommendations and ensure that our corporate clients achieve and exceed their targeted ROI goals. You will serve as the bridge between the client's marketing vision and the capabilities of our platform (CLM), acting as an advisor responsible for both long-term portfolio retention and expanding ongoing business collaboration.

Candidate profile

• Language Proficiency: Fluent English (minimum C1) and French (minimum C1) enabling effortless communication in a business environment
• Client-Facing Experience: Minimum 3 years of direct client-facing experience. Experience in Customer Success or strategic consulting within the Enterprise SaaS sector will be a significant asset, as will working in a CS team at an early stage of its development
• Loyalty Expertise: Knowledge of loyalty mechanisms and proficiency in designing multichannel retention strategies based on behavioral data analysis and segmentation
• Analytical & Strategic Thinking: Ability to translate complex data into substantive business arguments—not just reporting figures, but explaining their business impact and recommending actionable steps
• Presentation & Communication: Exceptional communication and presentation skills, allowing you to build authority and trust in relationships with C-level executives
• Autonomy: Ability to operate in high-ambiguity environments, coupled with proactivity in building processes and your own toolkit
• Flexibility: Willingness to travel on business trips to build direct relationships with key client.

Your responsibilities

• Driving Strategic Growth Based on Objectives & KPIs: Managing a portfolio of enterprise clients as the primary advisor for loyalty program optimization, member engagement, and ROI maximization
• Analytics & Value Reporting: Analyzing core metrics (e.g., Burn Rate, Churn Rate, Customer Lifetime Value [LTV]) to deliver insightful Quarterly Business Reviews (QBRs) that demonstrate the ongoing value of the platform
• Retention & Risk Management: Proactively monitoring client health and implementing strategies to minimize churn risk, ensuring high contract renewal rates
• Voice of the Customer (VoC): Actively gathering and analyzing feedback from key clients while serving as their internal advocate. Partnering with Product and Implementation teams to prioritize enhancements that genuinely boost satisfaction and drive solution value
• Strategic Partnership: Collaborating with client-side executive boards and marketing leaders to align their business targets with the capabilities of the CLM platform

For you

• Private medical care at Allianz – access to specialists and diagnostic tests for you and your loved ones
• Cafeteria system – choose full funding for a Multisport card or allocate funds to culture, leisure, sport, or shopping
• Hybrid work model – option to work remotely after the onboarding period (2 days remote, 3 days from the office)
• Access to advanced AI tools and Google Workspace
• Professional career development – opportunities for career paths in technical, business, and managerial expert roles
• Individual training and conference plan
• Friendly working atmosphere in tight-knit teams, fostered through integration events and joint local community initiatives
• Opportunity to participate in activities and events promoting an active lifestyle