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Service Fulfillment Analyst

Numer referencyjny: SFA/T
Gliwice, Katowice

We are looking for an experienced Service Fulfillment Business Analyst who will support us in development and evolution of OSS software dedicated to support telecom business in scope of Fixed and Mobile services. 

In your daily work you will prepare High Level and Low Level designs and cooperate with different roles inside organization in order to deliver new functionalities to the Customers. You will work with Product Owners, Business Analysts, Developers from Your team as well as from other products to deliver software consistent with general company strategy. From time to time it may be required to meet with our international customers and perform on site analysis to understand customer needs and prepare appropriate solution.


Main responsibilities:

  • Collection and analysis of customer requirements
  • Collection and definition of Use Cases
  • Design Documents (HLD, LLD) preparation
  • Analysis of customer requirements and mapping to products including gap analysis
  • Preparation of presentations and leading analytical meetings with customer
  • Trainings and UAT support

Key requirements:

  • Master's degree in computer science/telecommunication engineering or related fields
  • Good interpersonal, verbal and written communication skills
  • Fluency in both written and spoken English
  • Analytical skills, knowledge of BPMN and UML
  • Knowledge of modeling and issue tracking tools
  • Agile methodology work experience
  • Knowledge of telecommunication technologies
  • Good knowledge of industry standards in telecommunications (MTOSI, eTOM, SID)
  • Operational Support Systems work experience

We offer:

  • Possibility to learn from the experienced team
  • Chance for visiting the various abroad directions
  • Employment under a contract of employment
  • Project benefits related with the results
  • Annual technical trainings and courses
  • Private healthcare



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